Support Policy
Effective: September 17, 2026 · Version 2.0
This policy explains GoSocialAI's support channels and hours, and what support covers and does not cover.
Support channels
- In-app support chat.
- Email: info@gosocialai.com
- Phone and WhatsApp: +201070070053
Support hours
Sunday to Thursday, 10:00 to 18:00 Cairo time, excluding public holidays.
Response times
We aim to send a first response within 1 business day, with priority for paid plans.
What support covers
- Account and sign-in issues.
- Billing, subscriptions and payments.
- Connecting social accounts.
- Publishing, scheduling and the inbox.
- Bio Hub and Digital Menu pages.
- Technical faults in the platform.
What support does not cover
- Outages or API restrictions of external platforms, such as Meta or TikTok service disruptions.
- Account bans or restrictions imposed by external platforms.
- Creating content or managing campaigns on your behalf.
We will still help as much as we can to explain the issue and the steps available to you.
Access to your data during support
Our support team views your account data only when needed to resolve your issue, and such access is logged.
Languages
Support is provided in Arabic and English.
Security and privacy requests
- Security reports: info@gosocialai.com with the subject "Security Report".
- Privacy and data deletion requests: info@gosocialai.com.
Contact
- GoSocialAI
- info@gosocialai.com
- +201070070053
- Cairo, Arab Republic of Egypt