Support Policy

Here we explain the available support channels, their types and their limits to ensure a clear and fair experience.

Contact channels

• Email: info@gosocialai.com
• Phone: +201070070053
• Address: Cairo, Egypt

Types of support

• Account and login issues.
• Billing and subscriptions.
• Connecting social accounts.
• Scheduling and publishing issues.
• Technical issues.

Response times

Response times vary by plan and priority; higher plans receive faster priority.

Issues outside our control

Some issues are caused by external platforms such as Meta outages or API limits, which are beyond our control; we help as much as possible.

Security issues

Security issues should be sent with a clear subject such as “Urgent Security Issue” to info@gosocialai.com to be handled with priority.