Refund Policy

How payment works

Payment is made manually via Vodafone Cash or InstaPay with an uploaded receipt. We do not process card payments today, and there are no automatic charges.

Free trial

The free trial requires no payment and ends automatically after 7 days, with no charge.

Renewals

A subscription renews only when you pay again; there are no automatic charges to your card or wallet.

7-day refund on your first subscription

You may request a full refund within 7 days of your first paid subscription payment, provided you have not substantially used paid features.

Periods already started

Except as set out in this policy, fees for a period that has already started are non-refundable.

Duplicate or mistaken payments

Duplicate or mistaken payments are refunded in full.

Problems on our side

If we cannot activate your plan, or a paid feature is unavailable for a prolonged period for reasons on our side, we provide a pro-rated refund or credit for the affected period.

AI points

• Unused point packs can be refunded within 7 days of purchase.
• Used points are non-refundable.
• Purchased points do not expire.

How refunds are paid

Refunds are sent to the same payment method (Vodafone Cash or InstaPay) within 14 business days after approval.

How to request a refund

Contact us through the in-app support chat or by email at info@gosocialai.com, including your account email, the receipt number and the reason for your request.

Your statutory rights

Nothing in this policy limits any rights you have under applicable Egyptian law.