Data Deletion Instructions

Option 1: Disconnect a social account

• Open Settings → Connections.
• Choose the connected account (Facebook, Instagram, TikTok, Google or LinkedIn) and disconnect it.
• Access tokens are removed immediately, and synced data (channels, inbox conversations and messages, insights, synced posts) is deleted 30 days after disconnection. If you reconnect within that period, the data is restored.

Option 2: Delete your whole account

• Open Settings → Profile → "Privacy requests".
• Choose to delete your account and confirm with your password.
• You receive a confirmation code to check the status of your request.
• You can cancel the request while it is pending.
• We delete or anonymize your data within 30 days.

Option 3: By email

Email info@gosocialai.com with the subject "Data Deletion Request" from the email address registered on your account, including the connected page or account name if any. We may verify your identity before acting, and we respond within 30 days.

For Facebook and Instagram users

You can remove the app directly in Facebook Settings (Business Integrations) or Instagram Settings (Apps and Websites). Meta then sends a deletion request to our Data Deletion Callback; we delete that account's data immediately and give you a confirmation code.

For Google, TikTok and LinkedIn users

• Google and YouTube: revoke access at https://myaccount.google.com/permissions
• TikTok: remove the authorization in your TikTok account's security and permissions settings.
• LinkedIn: remove the app in your LinkedIn account settings.
• Revoking access on the platform stops our access; to delete the data we store, use one of the options above.

Checking the status of a request

Enter the confirmation code you received on the deletion status page:

• https://gosocialai.com/en/data-deletion/status

What gets deleted

• Account and profile data.
• Access tokens for connected accounts.
• Connected pages and channels data.
• Inbox conversations, messages and contacts.
• Insights and synced posts.
• Drafts, scheduled posts and uploaded media.
• Brand Brain sources and brand files.
• Bio Hub and Digital Menu pages, and the leads, bookings and orders they received.

What we may retain

• Invoices and payment records, for as long as Egyptian law requires.
• Aggregated, anonymized statistics that do not identify you.
• Backups, for a short, limited period before being overwritten.
• Security logs, for up to 12 months.

Data held by businesses using our platform

If you sent a message, order or booking to a business that uses our platform, that business is responsible for your data. Please contact it first to request deletion; if that is not possible, email us and we will help.

Questions

For any question about data deletion, email info@gosocialai.com.